- Security and Privacy
- Payment
- Shipping
- Taxes
- Refunds and Exchanges
- Terms of Use
Security
and Privacy
We take your security and privacy very seriously. We use the electronic gateway services of
Authorize.Net and
PayPal, two of
the Internet’s best-known payment systems. For your security, we do not store your credit
card information. Every time you make a purchase we ask you to re-enter your credit card
using a secure connection. You know the connection is secure when the page address starts
with https:, and your browser displays an SSL Secured icon like one of these
. Please do
not put credit card information into an e-mail or any forms other than the credit card
information form.
Credit Card Security: Along with your name, credit card number, and expiration date,
we also ask you to enter the three to four digit
CVV2 code that is printed above the embossed card number on the front of the card,
or after the card number printed on the back (on some cards, only the last four digits of
your credit card number are repeated on the back, followed by the CVV2 code). We also ask
you to enter the address at which you receive your credit card statements into the Bill
To of your order. Before accepting your credit card, we verify this information with
your card issuer. While these extra verifications can sometimes be inconvenient because they
cause legitimate transactions to fail authorization, please keep in mind that we are taking
these extra precautions for your protection, to help thwart those who might try to
use your credit card without your authorization. If ever you feel that your credit card has
been falsely rejected, please phone us and we will help you resolve the problem.
We use the information you put into your account and your orders solely to process your
order and to provide customer service. This includes sending e-mail confirmations when your
order is received, when your payment is received, and when your order is shipped. We do not
use your account information to solicit business. We will never sell or give your personal
information to others.
Creating an account in our store does not automatically subscribe you to our newsletter. If
you want to receive information about hand made bath and body products, and news about our
new products and specials, please subscribe to our newsletter. Our newsletters also contain
valuable coupons only available to our newsletter readers. You can always choose to
stop
receiving our newsletter at any time.
The information in your account is protected by a password. If you choose a login name and
password that are easy to guess, then others can log into your account and view your name,
address, e-mail address and phone number. However, they will never be able to see your
credit card or PayPal information, since we don't store it. To keep your address private,
please choose a password that is hard to guess. We recommend that you use two small words
separated by a number, like "red4kite".
If you forget your Login Name, we can help you find it. Just send your name and street
address to service@lblossom.com
and we will e-mail back your Login Name. If you forget your password, enter your Login Name
into the Customer Login
form and ask for your password to be e-mailed to you. Your password will be e-mailed to the
address you specified when you created your account.
Payment
Lotus Blossom Inc. accepts payment by MasterCard, Visa, PayPal (where you can use
MasterCard, Visa, Discover, American Express, checks and bank transfers), or check. Sorry,
but we do not accept money orders. You will be prompted to choose a payment method during
the order checkout process. All our prices are in US Dollars, and if you use one of the
on-line methods to process your payment, you will be charged in US dollars. For our Canadian
customers, we also accept payments in Canadian funds. This option is only available for
payments through PayPal or by Check. We use the currency converter below to calculate the
amount. This rate is usually about 2% better than the rate at PayPal or at the bank. To pay
in Canadian funds, jump to the Other Payment Methods
section.
If you choose to pay with MasterCard or Visa, then our system will prompt you
for your credit card information. In addition to the card holder's name, card number, and
expiration date, we also verify the CVV2
code and your address in the Bill To. (See
credit card security).
Payments made by MasterCard or Visa are authorized when you place your order, but we will
only charge your card when your order is shipped. Payments by MasterCard or Visa are always
in US funds. For those of you who would prefer to phone in your credit card information, see
the Other Payment Methods
section.
If you choose to pay with PayPal, then you will be redirected to PayPal's site to
authorize the payment to us. All the necessary information will be pre-entered for you at
PayPal. All you have to do is log in and authorize the payment. PayPal will send you a
payment confirmation. After you have authorized your payment, be sure to press the Continue
button on PayPal's You made a payment screen. This step is required so PayPal will
send us your payment information. You will know that your order was processed successfully
when you see our invoice on your screen. You will also receive an automatically generated
order confirmation from us by e-mail. Payments made through PayPal are transacted at the
time you authorize your payment. If you choose the PayPal option at order checkout, the
amount will be in US funds. If you pay using a credit card via PayPal, then your credit card
statement will identify your payments to us with LBLOSSOMCOM. We also accept payments
through PayPal in Canadian funds. Details are in the
Other Payment Methods
section.
If you choose to pay with a Check, you will be prompted by our system to enter your
check number. We also ask that you write your order number on the front of the check. Make
your check payable to Lotus Blossom Inc. and mail it to:
Lotus Blossom Inc.
Use the address printed on our invoices.
The check can be in US funds or the equivalent in Canadian Funds (use the currency
converter below). Your order will be shipped after your check clears the bank (usually 5
business days after it is received). We will e-mail you when your check is deposited, and
again when your order is shipped. In the event that your check is returned by the bank as
funds unavailable you will be charged an additional $7.50 (in the currency of the
check).
Other Payment Methods:
You can also use pay with a Check to pay for your order in a way that is not directly
supported by our shopping cart software. For example, using a store credit or sending us a
payment in Canadian funds through PayPal. For those of you who don't like to enter your
credit card number on-line, or if our credit card approval system does not appear to be
functioning correctly, you can also use this option to phone in your credit card
information. Here is the full procedure:
- During order checkout choose to pay with a Check.
- Use the Alternate payment information field to let us know how you plan to pay.
For example, tell us the date and amount of a store credit, or that you plan to phone in
your credit card information. If you specify that you want to receive a PayPal invoice in
Canadian funds, remember to include the e-mail address you use for your PayPal account.
- After you press Continue on the screen that prompts for your method of payment,
the next screen will prompt you for a check number. Enter check number 1.
- We will send you back an appropriate response, like a PayPal invoice in Canadian dollars
from our PayPal account orders@lblossom.com.
Shipping
We ship using Canada Post and US Post. All our shipments are insured.
Choose the class of postal service that meets your requirements. Xpresspost is a bit
faster, and Expedited Parcel is more economical. The Small Packet service is the
least expensive, but is only available for small orders sent to the USA.
| Estimated Shipping Time |
| Zone |
East / West |
Xpresspost |
Expedited Parcel |
Small Packet |
| Canada |
West |
2 business days |
2-7 business days |
N/A |
| East |
1-2 business days |
1-3 business days |
N/A |
| USA |
West |
4-5 business days |
6-12 business days |
8-14 business days |
| East |
3-5 business days |
6-12 business days |
8-14 business days |
| All times are in business days from the date we ship your
order. Please allow an additional 1-2 days for us to process your order. |
If your order is valued under $50 and weighs less than 2 lbs (including packaging), then you
can choose to have your parcel shipped via the Small Packet service. Delivery time is
about two business days longer than Expedited Parcel. This service is insured, but not
traceable, so you won't be able to use our tracking system to trace your package. If you choose the Small
Packet service our on-line order system will charge you the Expedited Parcel rate,
in case your package does not qualify for the Small Packet service and we have to send
it using Expedited Parcel. If your order qualifies for the Small Packet service, we
will reduce the charge for shipping based on the actual weight (or cubed weight, if
applicable) of the package. If you paid by credit card, we will reduce the charge to your card
accordingly. If you paid by PayPal, we will send you a refund. If your order does not qualify
for the Small Packet service we will send it via Expedited Parcel.
| Small Packet Service |
| Weight |
Example |
Cost |
| Less than .5 lb. |
1 soap and 1 perfume, 2 perfumes, or 1 cream |
$6.25 |
| .5 - 1 lb. |
3 soaps or 2 creams |
$8.25 |
| 1 - 2 lb. |
6 soaps or 4 creams |
$11.50 |
| Over 2 lb. |
Most orders valued over $35 |
N/A |
| The Small Packet Rate is only available for orders shipped to the
USA valued under $50 and that weigh less than 2 lbs. The price charged will be based on the
actual weight including packaging. |
Most orders are shipped within two business days. Items are reserved for your order at the
time you put them into your shopping basket. Under normal circumstances you should not be
able to add an item to your shopping basket unless it's available for immediate shipment.
However, in the event that we cannot ship your order complete within three business days we
will contact you by e-mail to ask you if you would prefer to wait so we can ship your order
complete, or prefer to have us ship only the available items immediately.
Taxes
Applicable taxes are charged based on the shipping address.
Refunds and Exchanges
We will issue a refund for any items returned in a resalable condition, and we will replace
any items with a manufacturing defect. Contact us within 15 days of receiving your order at
service@lblossom.com
and we will issue you a Return Authorization number. In your e-mail, please state the reason
for the return and supply your phone number, in case we need to phone you for additional
information.
When returning items, please make sure they are properly packaged and well protected to
avoid damage. We will not be able to issue a refund for items damaged during the return due
to improper packaging.
We will refund the price of the items plus applicable taxes after they have been received
unopened and in a resalable condition. If an item is returned due to a manufacturing defect
we will replace it with an identical product. Unfortunately, due to safety concerns, we
cannot issue a refund if the safety seal on the product has been broken.
Refunds do not include the original cost of shipping the items to you. Returns should be
shipped prepaid by US or Canada Post, insured for the value of the shipment. In the event
you are returning a product due to an error on our part or due to a manufacturing defect, we
will refund the cost of returning the product to us, and we will ship any replacement
products at our cost.
Refunds will be made in the form of payment you made to us, or by store credit.
Please allow 15 days for us to receive and process your return.
IMPORTANT: Before you send anything back, please contact us at
service@lblossom.com
so we can resolve the problem to your satisfaction.
All returns should be sent to the following address:
Lotus Blossom Inc.
R/A (Return Authorization number we issued to you)
Use the address printed on our invoices.
Returns from the USA should indicate that the package is a return of merchandise.
We do not guarantee orders against loss or damage in transit, however, all orders are
insured against this risk by the post office. Although claims for lost or damaged packages
are made by the shipper, we need your help to make a claim. Here is the general procedure:
- In the case of shipping loss or damage, E-mail us at
service@lblossom.com to let us know that your package is missing or damaged.
IMPORTANT: Do not ship damaged goods back to us before reporting the damage to
the post office, even if the damage appears to be a manufacturing defect. This way we can
still make a claim if we subsequently determine that the damage was actually caused in
transit. If you don't report the damage before returning the items, the post office will
automatically reject any claims for damage caused en-route to you, since they will say the
damage may have been caused en-route back to us.
- If the package is damaged, it is essential that you report the damage to your local post
office. The tracking number you will require for the report is in your order confirmation,
but we can supply that number again and any other information you require for the report;
just e-mail us. If the box is visibly damaged show the box to the post office before opening
it, and take a photograph with a digital camera, if you have one. In any case, keep all the
packing materials until the claim has been resolved, since the post office may ask to
inspect them before approving a claim.
- If items are missing from your order, make a determination as to whether the package
appears to have been opened or tampered with, and let us know. Weigh the package with all
the packing materials and e-mail that weight to us, so we can compare it to the weight we
recorded when it was shipped. If the weights agree and the package wasn't tampered with,
then the shortage is most likely a packing error on our part, and we will rectify the
problem. Otherwise, report the loss to your local post office and let us know which items
were missing, so we can make a claim in the appropriate amount.
- If the package is missing, the first step is to track the package using our
tracking system. In some areas the
post office will only make one attempt to deliver the package to your door, and it may be
waiting for you at the post office. Be aware that the post office will require a minimum
waiting time before making a claim (at least a week after the longest possible
shipping time, and a little longer during busy periods like Christmas), to allow for the
possibility that the package will show up late. If the package arrives late, though, we can
still make a claim for the shipping costs.
- Depending on the nature of the claim, we will require a reference to the damage report
you filed so we can make a claim.
- Once the claim has been approved (usually three days), we will issue a refund or a
replacement shipment, as you choose.
Terms of Use
Lotus Blossom Inc. reserves the right to change price and availability information without
notice and to limit the order quantity of any item. We also reserve the right to verify
information prior to accepting an order.
Handmade products vary from item to item, so items you receive may look slightly different
from what is pictured in our store. The props used in our photographs are not included with
our products.
Disclaimer: Lotus Blossom Inc. does not claim nor warrant that any of its products
have medicinal properties. We use only cosmetic and food grade ingredients. We make no
claims about the potential benefits of various ingredients. All information in our web site,
newsletters and printed materials, and links to information about ingredients and other
beauty and health information are for the convenience of our shoppers. The information we
provide to our shoppers has been adapted from sources we believe to be reputable and
accurate, but Lotus Blossom Inc. makes no claims about the accuracy or currency of the
information on our website or the websites we link to. It is the responsibility of the
shopper to verify all information using independent sources before relying on it. Lotus
Blossom Inc. shall not be liable for any damages resulting from the use of our products or
any information found on our website, our newsletter or printed materials, or websites we
are linked to.
While the descriptions on our site highlight the most important ingredients in our
products, they do not include every ingredient. A complete ingredient list is supplied with
our products other than body bars and decorative soaps. While our ingredients are carefully
chosen for their hypoallergenic properties, if you develop a sensitivity to one of our
products, please discontinue using it.
Except for portions of the store used under license from third parties, Lotus Blossom Inc.
has copyrights to all site design, text, graphics, photos and interfaces, Copyright ©
2002-2005 Lotus Blossom Inc. Any use of this site or its components for purposes other than
shopping for our products is prohibited.
The lotus blossom logo and logo type (at the top of this page) are proprietary to Lotus
Blossom Inc.
